You ship. Invoices arrive with errors. You don't have time to comb through every line of every one — and the small stuff adds up fast.
We audit every shipment against what you were quoted, file disputes under FedEx's own refund policies, manage the back-and-forth, and chase it to resolution.
Carrier credits arrive in different shapes depending on the dispute type and timing. We track each one to its exact landing spot so you know what to reconcile against.
FedEx wires the recovered amount directly to your account on file. Most common for late-delivery guarantee claims.
FedEx posts a credit memo against your next billing cycle. We watch for it and reconcile it against the original dispute.
If the dispute resolves before payment, FedEx re-issues the current invoice with the corrected amount. You pay the lower number.
Once a credit is confirmed — refund posted, credit memo applied, or revised invoice issued — we bill 25% of what we recovered.
No recovery, no fee.
One backward, one forward. Both run in parallel from day one.
Older disputes take longer, but you don't have to do anything — we'll work them in the background and let you know as each one settles.
We flag disputes as they arise, manage them through to resolution, and tell you when each invoice is clean and good to pay.
We get paid when you get paid.
Join the waitlist →Check your inbox — we just sent a confirmation to .
These Terms of Use ("Terms") govern your access to and use of the website located at backcharger.com and any related pages, content, or services made available through that website (collectively, the "Site"). The Site is operated by Backcharger ("Backcharger," "we," "us," or "our"), with a mailing address of 2901 Titan Row, Suite 101, Orlando, FL 32809.
By accessing the Site, browsing its content, submitting your email address, or joining our waitlist, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Site.
These Terms apply to your use of the Site only. They do not constitute an agreement to provide any services. Any future commercial relationship between you and Backcharger will be governed by separate written terms specific to that engagement.
Backcharger audits FedEx shipping invoices to identify and recover overcharges, billing errors, late-delivery refunds, and service-failure credits. Backcharger is currently providing this service to a limited number of shippers on an individually onboarded basis while we build out a multi-tenant, automated platform for general availability.
The Site describes Backcharger's service and allows prospective customers to join a waitlist for access to the multi-tenant platform as it rolls out. Joining the waitlist is not the same as becoming a customer.
Nothing on the Site constitutes an offer to provide services to any particular visitor, a guarantee of future availability, or a warranty as to the recoveries any user may obtain. Service features, onboarding timelines, and the order in which waitlist members are granted access may change as the platform develops.
Backcharger is an independent third party. Backcharger is not affiliated with, endorsed by, sponsored by, or otherwise connected to FedEx Corporation, Federal Express Corporation, FedEx Ground, FedEx Freight, or any of their subsidiaries or affiliates (collectively, "FedEx"). All references to FedEx on the Site are descriptive and refer to the carrier whose invoices Backcharger audits.
"FedEx" and related marks are the property of their respective owners. Their use on the Site is for identification purposes only and does not imply any partnership, joint venture, or authorized representative relationship.
You may join the Backcharger waitlist by submitting your email address and any other information requested through the waitlist form. By submitting that information you confirm that:
You may unsubscribe from waitlist communications at any time using the unsubscribe link in any email we send, or by contacting us using the details in §15. Unsubscribing will remove you from the waitlist.
Joining the waitlist does not guarantee any particular order of access, any particular feature set, or any particular price. Backcharger may grant early access to waitlist members in any order it chooses, in waves, by region, by shipping volume, by use case, or not at all. Pricing, fee structures, payment terms, and any service-level commitments will be defined in the separate Subscriber Terms presented to you at the time access is offered.
You acknowledge that joining the waitlist does not create a customer relationship, an agency relationship, a power of attorney, or any obligation by Backcharger to audit your invoices, dispute charges with any carrier, recover funds, or take any other action on your behalf. Until you have separately accepted Subscriber Terms and been onboarded as a paying customer, no such relationship exists.
When using the Site, you agree not to:
We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms.
The Site and its content — including text, graphics, logos, page design, layout, software, and the "Backcharger" name and brand — are owned by Backcharger or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and view the Site for personal, non-commercial purposes consistent with these Terms. No other rights are granted, and no rights are granted by implication, estoppel, or otherwise.
You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or publicly display any part of the Site without our prior written consent, except that you may share a link to the Site or to publicly accessible content on the Site.
If you send Backcharger ideas, suggestions, comments, or other feedback about the Site or Backcharger's service ("Feedback"), you grant Backcharger a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and incorporate that Feedback into Backcharger's products, services, and operations, without obligation or compensation to you. You represent that any Feedback you provide is your own, does not infringe the rights of any third party, and does not contain confidential information of any third party.
Information we collect through the Site, including waitlist submissions, is handled in accordance with our Privacy Policy. Please review the Privacy Policy before using the Site.
The Site may contain links to third-party websites or resources. We provide those links for convenience only and do not endorse, control, or assume responsibility for the content, products, services, or practices of any third party. Your use of any third-party website is subject to that website's own terms and policies.
THE SITE AND ALL CONTENT ON IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BACKCHARGER DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, BACKCHARGER DOES NOT WARRANT THAT:
Any examples of recoveries, refunds, savings figures, or industry statistics shown on the Site are illustrative. Actual results, if any, will depend on your shipping volume, contract terms, billing practices, and many factors outside Backcharger's control. Past or hypothetical results are not a guarantee of future performance.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BACKCHARGER, ITS AFFILIATES, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR LOSS OF BUSINESS OPPORTUNITY — ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF BACKCHARGER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BACKCHARGER'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the limitations above apply to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Backcharger and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Site; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any information you submit to the Site that is false, unauthorized, or violates the rights of any third party.
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If a change is material, we will use reasonable efforts to provide additional notice — for example, by emailing waitlist members or posting a prominent notice on the Site. Your continued use of the Site after the effective date of an update constitutes acceptance of the updated Terms.
We may also modify, suspend, or discontinue any part of the Site, including the waitlist itself, at any time without liability.
These Terms and any dispute arising out of or relating to them or to your use of the Site are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. The exclusive venue for any action arising out of or relating to these Terms or the Site will be the state or federal courts located in Orange County, Florida, and you consent to the jurisdiction of those courts.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Backcharger relating to your use of the Site and supersede any prior or contemporaneous understandings on the same subject.
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
Assignment. You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Backcharger.
Headings. Section headings are for convenience only and have no legal effect.
Questions about these Terms can be sent to:
Backcharger
2901 Titan Row, Suite 101
Orlando, FL 32809
Email: legal@backcharger.com
This Privacy Policy describes how Backcharger ("Backcharger," "we," "us," or "our") collects, uses, and shares information in connection with the website at backcharger.com and any related pages or features (the "Site"). Our mailing address is 2901 Titan Row, Suite 101, Orlando, FL 32809.
This Policy applies to information collected through the Site, including when you join our waitlist or otherwise interact with us through the Site. It does not govern information processed in the course of providing Backcharger's audit and recovery services to onboarded customers — that processing is governed by separate customer-facing terms and notices, and a more comprehensive privacy notice will accompany the multi-tenant platform when it becomes generally available.
By using the Site, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Site.
When you join our waitlist or otherwise contact us, we collect the information you submit, which may include:
We do not ask for, and you should not submit through the Site, sensitive personal information such as Social Security numbers, financial account numbers, government identification numbers, or health information.
When you visit the Site, we and our service providers automatically collect certain technical information, including:
If you reach the Site through an advertising platform, social network, or referral source, we may receive limited information from that source — for example, the campaign or referrer that brought you to the Site. We do not currently receive personal information about you from data brokers or background-check services.
The Site uses cookies, web beacons, and similar technologies to operate the Site, remember your preferences, measure usage, and improve performance. We use:
Most browsers let you refuse or delete cookies through your browser settings. If you disable cookies, parts of the Site may not function correctly. We do not currently respond to "Do Not Track" browser signals, because no consistent industry standard has emerged for them.
We use the information we collect to:
We do not use information collected through the Site to make automated decisions that produce legal or similarly significant effects about you.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:
We retain waitlist information for as long as you remain on the waitlist plus a reasonable period afterwards for record-keeping and analytics, unless you ask us to delete it sooner. We retain technical and analytics data for shorter periods consistent with our service providers' standard retention windows. We retain other information for as long as necessary to fulfill the purposes described in this Policy or as required by law.
If you ask us to delete your information, we will do so subject to our need to keep limited records to comply with legal obligations, resolve disputes, and enforce our agreements.
You can unsubscribe from waitlist or marketing emails at any time using the unsubscribe link in any email we send, or by contacting us using the details in §12. Unsubscribing will remove you from the waitlist.
You can control cookies through your browser settings, as described in §3.
You can ask us to confirm what information we have about you, correct it, or delete it, by contacting us using the details in §12. We will respond to verifiable requests within a reasonable time and as required by applicable law.
Some U.S. states give residents specific rights with respect to their personal information. Where those laws apply, you may have the right to:
To exercise any of these rights, contact us using the details in §12. We may need to verify your identity before responding.
If you are a California resident, the categories of personal information we have collected in the preceding twelve months correspond to those described in §2. We collect this information for the purposes described in §4 and share it only with the categories of recipients described in §5.
The Site is operated from the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to that transfer.
The Site is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it.
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the internet or method of electronic storage is fully secure, however, and we cannot guarantee absolute security.
Questions about this Privacy Policy, or requests to exercise the rights described above, can be sent to:
Backcharger
2901 Titan Row, Suite 101
Orlando, FL 32809
Email: privacy@backcharger.com
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If a change is material, we will use reasonable efforts to provide additional notice. Your continued use of the Site after the effective date of an update constitutes acceptance of the updated Policy.
This Policy is provided in plain language to support the Backcharger waitlist and the limited-onboarding phase of the service. It will be supplemented by a more comprehensive privacy notice when the multi-tenant platform begins processing customer shipping invoice data, account credentials, or billing instruments at scale.Access your BackCharger dashboard.